Customer care
Talk to us.
A shade that did not match, an order you want to change, a question about an ingredient, a return — one form covers all of it. A person reads every message and answers within one working day.
Customer care hours
- Monday to Friday
- 9:00 – 18:00
- Saturday
- 10:00 – 14:00
- Sunday
- Closed
- Replies
- Within one working day
Have these to hand
- Your order reference, if your message is about an order.
- The shade you tried, and how your skin reads in daylight rather than in a shop mirror.
- The email address the order was placed with, if you want to return something.
Before you write.
The shade is wrong
Tell us the shade you ordered and what your skin does in daylight. Most mismatches are one shade of depth or a warm-to-cool swap, and we can usually name the right one from a sentence.
You want to change an order
Send the order reference from your confirmation and what you would like instead. If it has not shipped, we change it.
You want to return it
Unopened tubes can be returned within 30 days of delivery. Say so in the form and we arrange the collection rather than sending you to a courier.
You sell beauty products
Choose "Stockists and stores" and tell us about your shop, and our sales team takes it from there.